Terms of service.
Order Processing Time
For orders under $5,000, please allow up to 5 business days for processing. This time-frame enables us to ensure that your orders are fulfilled accurately and efficiently.
Payments made over the weekend are not processed until 1-3 days after your purchase. Purchases made during the week have a 2 day processing time.
Shipping Speeds
Once your order has been processed, we will ship it to you with a speed of 1 to 3 business days, depending on your location and selected shipping method. We strive to deliver your products as quickly as possible.
Refund Policy
Refunds are only applicable with the return of all items purchased. To qualify for a refund, all items must be returned within 10 business days of arrival. Please ensure that items are in their original condition.
If your order has been shipped and processed no refunds can be issued. If you are unsatisfied the package and ALL of its contents must be shipped back to our Warehouse in Japan. We do NOT cover any shipping back to us!
Shipping Damage
Unexpected shipping damage will not be covered unless you have opted for shipping insurance at the time of purchase. Information regarding shipping insurance can be found on our Packs and Supplies page. We recommend considering this option for additional protection on your orders.
Shipping costs
Are calculated at a rate of $40.00 for every $2500 in product value. Here are a few examples to illustrate how this works:
If your order totals $4,800, your shipping charge will be $80.00. In this case, the package will be split into two shipments to ensure smooth customs clearance.
For an order valued at $7,200, the shipping fee will amount to $120.00. As it exceeds $5,000, it will be divided into three separate shipments for customs purposes.
An order of $2,000 will incur a shipping fee of $40.00. Since this amount is below $2,500, it will be shipped in one package without delays.
Please note that any issues with your orders should be addressed to our support team. For personalized assistance, you can request a private representative by contacting us directly.